Privacy Policy

Welcome to the website (the “Site”) operated by Utopaya! Utopaya is a company that is headquartered in the State of North Carolina in the United States (“we,” “us,” “our,” and “Utopaya”).

We are committed to protecting the privacy and confidentiality of the data we collect on our website. This Privacy Policy describes what information we collect about you, what we do with it, and options available to you. By accessing or using the Site, you accept and agree to the terms and conditions this Privacy Policy describes and to any terms and conditions incorporated by reference.

Information Collection Not Covered by This Privacy Policy

This Privacy Policy does not apply to personal information that you provide to us for employment-related purposes, whether through this Site or through a third-party service provider on behalf of Utopaya.

Information We Collect

When you visit our Site, we may collect Personal Information and other information from you, as further described below:

“Personal Information” means any information from or about a person that identifies that person specifically or that makes that person identifiable when combined with other information from or about that person from any source. Personal Information is no longer personal when it has been aggregated or otherwise anonymized such that the individual is no longer identifiable using reasonable efforts.

When you use our Site, we may collect the following information:

  • Information you provide directly to us by filling out forms on our Site, including your name, email address, and other information you input into the form. You may decline to share certain personal information with us, in which case we may not be able to provide you with some of the features and functionality of our Site or fulfill your requests. You may also update, correct, or delete information about you at any time by emailing us at support@utopaya.io. If you would like to delete or suspend your account, please email us at support@utopaya.io, but note that we may retain certain information as required by law or for legitimate business purposes. Copies of your information may also be cached or archived for a certain period of time prior to deletion.
  • Information provided to us when you communicate with us for any reason, including information you provide in emails you send to us.
  • We may automatically collect information about your usage of the Site and device, including, but not limited to, your IP address, browser type, the date and time you accessed the Site, and which pages you viewed. Some parts of our Site use cookies and other technologies to collect this information about your general internet usage.

We may place a cookie on your computer during the Site visit to help us identify the number of unique Site visitors, whether or not those visitors are repeat visitors, and the source of the visits. If you do not want this information to be collected, you may disable cookies in your web browser, which may affect the functionality and performance of our Site. You can use the browser settings to withdraw your consent to the use of cookies at any time or delete cookies that have already been set on your device. Here are the locations of the cookie settings for major web browsers:

  • Chrome – Settings > Content Settings > Privacy > Cookies
  • Firefox – Tools > Options > Privacy menu
  • Safari – Edit > Preferences > Privacy menu
  • Internet Explorer – Tools > Internet Options > Privacy tab

Additionally, we may use third-party analytics services to collect and analyze data automatically collected from Site users. Data collected by third-party services is governed by the terms and conditions of those services. We share non personal data collected from the website along with other non personal data from your use of Utopaya Services with Google Analytics in order to understand and troubleshoot use of our services.

Information You Provide Directly

If you choose to communicate with us through an online form, by sending us an email, by registering for one of our offerings, by purchasing goods or Services from us, or by otherwise contacting us, we will collect the information, including personal information, that you choose to provide to us. We will combine that with other information that we collect as described in this Privacy Policy.

“Do Not Track” Requests

Our Site currently does not respond to “do not track” (DNT) or similar signals, and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT requests in the future, we will describe how we do so in this Privacy Policy.

Use of Your Information

We use the information we collect from you primarily to measure interest in and further develop our web pages and marketing plans, as well as to customize content you view on your Site visits based on activity from your past visits, diagnose technical issues, and to generally operate our Site.

In addition, we may use your information for the following purposes:

  • To provide you, including to your email address, information regarding our Services;
  • To administer our Site and Services, including by monitoring and analyzing our Site and Services traffic and usage patterns.

Sharing Your Information

Personal information we collect is for internal use only. Except to the extent necessary to fulfill our business obligations, to accomplish one of the lawful purposes described in this Privacy Policy, or in response to your express instructions, we do not sell, transfer, or otherwise disclose personal information that we collect from or about you.

We will not authorize the release of this information outside of Utopaya, except:

  • To comply with legal requirements:
    • To demonstrate compliance with applicable privacy and data security laws
    • To comply with incident monitoring, reporting, assessment, and notification requirements
    • To comply with applicable criminal and civil law and regulatory requirements under federal, state, and international law
  • If we are involved in a merger, acquisition, or sale of any or all of our business and/or our assets to a third party
  • To third parties who perform service functions to you on our behalf, including:
    • To administer, operate, maintain, and secure our Site
    • To monitor and analyze trends, usage, and activities in connection with our Site
    • To assist us in providing our products and services to you, including by acting on our behalf to fulfil orders, deliver packages, send postal mail and email, remove repetitive information from customer lists, analyze data, provide marketing assistance, process credit card payments, and provide customer assistance
    • To prevent and investigate fraudulent transactions, unauthorized access to our Site, and other illegal activities
    • To verify compliance with internal policies and procedures
    • For accounting, recordkeeping, backup, and administrative purposes.

To the greatest extent possible, personal information will be aggregated or otherwise anonymized to accomplish these purposes, or provided only to the extent reasonably necessary to perform the service or function. Any personal information provided will continue to be treated in accordance with this Privacy Policy.

Security

We take appropriate and reasonable security measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data protection procedures are entirely infallible. As a result, while we strive to protect your Personal Information, we cannot guarantee the absolute security and safety of your Personal Information. If you have any questions about the security of your Personal Information, you may contact us at support@utopaya.io.

Promotional Communications

We will periodically send you free newsletters and emails that directly promote the use of our Site or the purchase of our products or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us—you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly. Should you decide to opt-out of receiving future mailings, we may share your email address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated email preferences, we may send you notices of any updates to our Privacy Policy.

Third-Party Websites

Some projects, tools, forums, or other publicly-available resources associated with Utopaya may be hosted on third-party websites. Additionally, we may provide links to third-party websites for informational purposes. The privacy practices of those sites may differ from our practices, are not controlled by Utopaya, and are not covered by this Privacy Policy. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data to such sites.

International Visitors

Utopaya’s Site(s) and Services are hosted and operated in the United States (“US”) and elsewhere in the world. By using the Site and Services, you are consenting to the transfer of your personal information to the US. If you are accessing the Services from outside the US, please be advised that US law may not offer the same privacy protections as the law of your jurisdiction.

California Privacy Rights

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the companies’ sharing of personal information with third parties for direct marketing purposes. Utopaya does not share any California consumer personal information with third parties for marketing purposes without consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us at support@utopaya.io.

Transfers of Personal Information from Other Countries

Utopaya will comply with applicable law regarding collection and transfer of personal information from countries that have privacy or data security laws that are inconsistent with the practices described in this Privacy Policy.

Our Policy Within the European Economic Area

This section describes our privacy statement for data subjects whose personal information may be collected in the European Union.

EU General Data Protection Regulation (“GDPR”)

Utopaya is a global brand and thus may conduct business with individuals from within the European Economic Area (“EEA”). In order to carry out business with these individuals, we may transfer personal information from individuals (“Data Subjects”) located within the EEA. Personal information that may be collected by us from a Data Subject in the EEA may include:

  • Name
  • Address
  • Phone Number
  • Email Address

Lawful grounds to process and obtain consent

Data subjects whose personal information is collected in the EEA may withdraw consent at any time where consent is the lawful basis for processing his/her information. Should a data subject withdraw consent for processing or otherwise object to processing that impedes Utopaya’s ability to comply with applicable regulations, a data subject may be unable to avail themselves of the services that Utopaya provides.

Data subjects’ rights

All individuals whose personal information is held by Utopaya have the right to:

  • Ask what information Utopaya holds about them and why;
  • Ask for a copy of such information or access to such information;
  • Be informed how to correct or keep that information up to date; and
  • Be informed on how Utopaya is meeting its data protection obligations.

Furthermore, for data collected in the EEA, data subjects have the right to:

  • Ask for a copy of such information to be sent to a third party;
  • Ask for data to be erased if possible and required under the GDPR;
  • Ask for processing of personal information to be restricted if possible and required under GDPR;
  • Object to processing of personal information if possible and required under GDPR;
  • Object to automated decision-making where applicable; and
  • Contact a supervisory authority in the EEA to lodge a complaint regarding Utopaya’s processing of your personal information.

Automated decision-making

Utopaya does not engage in automated decision-making.

Non-disclosure of information

Utopaya does not share any personal information with any non-affiliated third parties, except in the following circumstances:

  • As necessary to provide the service that the customer has requested or authorized, or to maintain and service the customer’s account;
  • As required by regulatory authorities or law enforcement officials who have jurisdiction over Utopaya and its affiliates or as otherwise required by any applicable law; and
  • To the extent reasonably necessary to prevent fraud and unauthorized transactions.

Utopaya personnel are prohibited, either during or after termination of their employment, from disclosing personal information to any person or entity outside Utopaya, including family members, except under the circumstances described above. An employee is permitted to disclose personal information only to such other employees who need to have access to such information to deliver our services to the customer.

Utopaya contact information for persons located within the EEA

If you are located in the European Economic Area (“EEA”) or Switzerland and have questions or concerns regarding the processing of your personal information, you may email us at: support@utopaya.io. If, as an EEA Citizen, you believe that Utopaya has not adequately resolved any such issues, you have the right to contact the EU supervisory authority.

Our Policy on Children’s Information

Our Services are not designed for or directed at children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13. If you are based in the EEA, you may only use our Services if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of our Services has been provided to us. If you are a parent or guardian and believe that we might have any Personal Information from your child that you would like us to remove, please contact us at support@utopaya.io.

Changes

This Privacy Policy was last updated on July 6, 2018. Our Site may change from time to time. As a result, at times it may be necessary for Utopaya to make changes to this Privacy Policy. Please review this policy regularly, and especially before you provide any Personal Information. Utopaya reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. If we materially change our Privacy Policy, we may provide a more prominent notice, as required by law. If you continue to use the Site or Services after any modifications to this Privacy Policy are in effect, you agree to the new policy. If you do not agree with the changes, then you should stop using the Site or Services and notify us that you do not want your information used in accordance with the changes.

Additional Options

In addition to various options regarding your Personal Information already discussed in this policy, we would like to make all visitors aware of these options:

  • You may request information about, and access to, the Personal Information that we collect from you.
  • You may ask us for a copy of the information that we collected from you.

To exercise any of your options presented throughout this document or for additional information about our privacy and data security practices, contact us at support@utopaya.io.

Contact Us

We welcome any questions, comments, or complaints you may have regarding this Privacy Policy. Please do not hesitate to contact us at support@utopaya.io.

Utopaya Cookie Policy

We use cookies to help improve your experience of our website. This cookie policy is part of Utopaya's privacy policy. It covers the use of cookies between your device and our site.
Here we provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from utopaya.io. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store your user settings (e.g., time zone, notification preferences), and to personalize your content (e.g., advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e., third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service.